Frequently asked questions
My coffee doesn't taste good - what should I do to improve it?
If your coffee doesn't taste as good as you expect it to, there might be some small adjustments that need to be done.
Check the following to see if those solutions help:
| Problem | Possible cause | What to do |
|---|---|---|
| Espresso pours out slowly or drips / is not coming out | Grind is too fine | Change the grind to a coarser option |
| Too much coffee | Reduce coffee dose | |
| Limescale build-up in the system | Descaling is required (see link) | |
| Brewing unit is dirty or clogged | Cleaning cycle is required (see link) | |
| Coffee has no / poor crema | Beans are no longer roast-fresh | Use fresh coffee beans. Recently roasted beans make a rich crema. |
| Espresso shot is not hot enough | Brewing temperature selected is Medium or Low | Increase the brewing temperature using the temperature independent button in the control panel |
| Milk system is not providing enough foam / not coming out | Scale has built up | Descaling is required (see link) |
| Milk dispenser is clogged | Run a Deep Milk Clean cycle. If needed, remove the dispenser of the brew head and clean it manually. Check and clean the milk dispenser. |
|
| Milk has very low protein content | Use milk with higher protein content | |
| Milk is too warm | Frothing should start with cold milk, taken directly from the fridge |
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