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Frequently asked questions

Semi-automatic espresso machine with burr grinder

How many filters are included with this model?What type of pump does the machine use?What type of heating element is inside the unit and what is it made of?What is a PID Temperature Control on an espresso machine?What does “No mess Ion Generator” mean?What is Quiet Mark?Why is my espresso machine not producing crema?Can I use coffee pods in this model?Why does my espresso have a sour taste?What is the brew temperature setting for Low, Medium and High?How hard should I tamp when making espresso?How to program espresso water temperature and water hardness?How to program the quantity of espresso and hot water?How to make perfect microfoam milk?Which grinder setting should I use?How can I adjust the grinding setting?Why is purging water important?How do I know when to clean the Espresso Machine?The cleaning led is blinking and I can’t brew coffee. How do I run the descaling cycle?How do I clean the parts and exterior of the Espresso Machine?My espresso machine stops while grinding, what should I do?My machine overheat, what should I do?My bean hopper is not working while power LED is blinking - what's happening?The water in my espresso machine is not flowing, what should I do?The cleaning LED is blinking, what's happening?The LED on steam function and shots quantity are blinking, what is happening?

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