Skip the navigation

I have an error message on my screen - what does it mean?

From time to time you might see an error message on the screen. But don't worry, as it's probably something that can easily be fixed.

Check the following troubleshooting tips to see what each error message means and how to solve it:

Problem Possible cause What to do
Error message: Bean Hopper not present Bean hopper is missing Place and lock in the bean hopper
Locking lever is not in locked position Move the lever to a locked position
Error message: No Brew Unit Brew unit is missing or not properly located Place and lock the brew unit, positioning the lever in a vertical position
Brew unit is not locked
Error Message: Bean Container is empty Bean container is empty Fill the bean container with coffee beans
The beans are bridging and not detected by the sensor Clear the sensor by moving the beans in the bean container
Error Message: Insert Drip Tray Drip tray missing or not properly located Replace the drip tray in its usual position
Drip tray pin is broken Call service - a new drip tray is needed

Was this article helpful?

yesno