Frequently asked questions
Why is water coming out of the steam wand, group head, or water spout without warning?
If water is coming out of the steam wand, leaking from the group head or spout, it could be because the machine is in descaling mode. Check if the descaling button is illuminated.
To complete the descaling cycle, follow the instructions in the user guide, remembering to place bowls under the spouts. Note: the descaling cycle runs in two phases, and both phases need to be run without interruption before the machine can return to normal.
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